Agent //free\\ - Manageengine Assetexplorer

You bought 50 licenses for Autodesk Revit. Finance says you have 50. Network scan says 45 are installed. But the Agent reveals that 5 of those 45 are rarely used, while 3 unmanaged laptops have it installed illegally. Solution: The Agent’s Software Metering shows usage frequency. You reclaim the 5 unused licenses and uninstall the 3 illegal copies, avoiding an audit penalty.

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| Symptom | Likely Cause | Solution | |---------|--------------|----------| | Agent shows “Disconnected” | Server URL wrong or firewall | Check agent.conf , test curl to server port | | Assets not appearing | Agent key mismatch | Re-register with correct key or delete agent ID from server | | High CPU usage | Scan scheduled too frequently | Increase scan_interval to 86400+ | | Duplicate assets | Agent re-installed without cleaning | Merge assets in AssetExplorer console | | Agent won’t install | Missing VC++ redistributable (Windows) | Install from Microsoft or use /force flag | | SSL certificate error | Self-signed cert not trusted | Add cert to trusted store or set verify_ssl=false (insecure) | manageengine assetexplorer agent