: Once activated, you will receive a download link for the installer (e.g., SAi_Software_Download.exe ).
| Issue | Quick Fix | |-------|-----------| | | Double‑check you copied the entire string (no missing characters). Ensure you’re using the code that matches the exact version of Pro Studio you installed (e.g., 2024‑R2 vs. 2025‑R1). | | “License already in use” | Graphtec limits the number of simultaneous activations per license. Deactivate an old installation first (Help > License > Deactivate) or contact support for a re‑issue. | | Hardware ID mismatch | Some licenses are bound to a specific USB dongle or machine serial number. Verify you’re activating on the registered hardware. | | Lost license key | Log in to the licensing portal with the email you used for purchase; the key is listed under “My Licenses”. If you can’t locate the email, reach out to Graphtec Support with your order number. | | Need a volume license | For schools, studios, or large enterprises, request a Multi‑Seat/Enterprise license through the Graphtec sales team. They’ll provide a master activation code and a user‑management console. | graphtec pro studio activation code