Several agencies offer Zammad WhatsApp Cloud API connectors . These act as a proxy: your agent replies inside Zammad (using the normal text editor), the addon translates that reply into a WhatsApp message, and tracks the "delivered/read" status back into the ticket.
But after six months of smooth operation, a question inevitably arises: "Can it do this specific thing?" zammad addons
| Type | Source | Examples | |------|--------|----------| | | Zammad.org (paid) | SLA Management, Help Center, Reporting Extended | | Community Modules | GitHub (free) | OTRS migrator, Telegram integration, custom auth | | Custom Integrations | Self-built via API | Slack, Jira, WhatsApp, custom CRM sync | | Marketplace (Zammad 6+) * | Built into admin UI | Time accounting, external SSO, survey addon | Several agencies offer Zammad WhatsApp Cloud API connectors
For software companies, support tickets often turn into bug reports. The manual process of "Please open an issue on GitHub" is slow and error-prone. The manual process of "Please open an issue