Agc | Vicidial.php

VICIDial is unique because the "voice" side (Asterisk) and the "web" side (PHP) must operate in perfect synchronization. When an agent clicks "DIAL" on the web screen, vicidial.php (or related AJAX handlers) writes a record to the database or a file in the /var/spool/asterisk/outgoing/ directory. Asterisk detects this change and initiates the call.