: Use the Volume Up and Volume Down Buttons to move through the text interface. Highlight the string Wipe data/factory reset . Press the Power Button to select the option.
Always try a soft reset first. To soft reset a frozen CAT S62 Pro, hold the Power button for 15 seconds until the screen goes black and the device vibrates. Release, then press Power again to boot normally. How to Hard Reset CAT S62 Pro
The timing on CAT phones can be strict. Practice the button sequence: Hold Vol Up + Power until the logo appears. If you see the normal boot animation, you held too long. If nothing happens, the battery may be completely dead—charge for 30 minutes and retry. : Use the Volume Up and Volume Down