To perform a hard reset on an use the physical hardware buttons to enter Recovery Mode
This method is typically used when the phone is frozen, you cannot access the settings menu, or you have forgotten your lock screen pattern/PIN. It involves using a specific combination of hardware buttons. How to Hard Reset ITEL A48
A hard reset will not remove Factory Reset Protection. You will still need the original Google account credentials after the reset. To perform a hard reset on an use
Instead of going directly to Wipe data/factory reset , first select Wipe cache partition . This deletes temporary files without erasing personal data. It can fix minor glitches without a full reset. you cannot access the settings menu
I can provide specific troubleshooting steps for any of these issues.