PTP uses multicast MAC address 01-1B-19-00-00-00 for event messages (Sync, Delay_Req). Your driver must:

You’ll need:

If you’re still struggling with PTP drivers on Windows 10 after this guide, leave a comment below (or visit Microsoft Answers) with your device’s Hardware ID – the community can pinpoint the exact driver you need.

Many users mistakenly search for "PTP driver" when their device actually uses MTP. However, if your camera or scanner explicitly lists "PTP mode" in its USB settings, you need the correct driver package.