The device will process the file and restart automatically. Do not turn off the power during this time. Troubleshooting Common Issues

Depending on your access level, choose one of these three methods.

| Issue | Solution | |-------|----------| | Update stuck at 0% | Check Ethernet cable, disable firewall, try different browser | | Device not responding after update | Perform (hold reset 15s) | | Checksum error | Redownload firmware – file may be corrupt | | Login fails after update | Default credentials may have been restored |

Here are some best practices to keep in mind when updating the GP-2101 firmware: