| Issue | Solution | | :--- | :--- | | | The extender is offline. Unplug it for 10 seconds, plug it back in, and wait for it to reconnect (blue LED). | | Update fails at 50% | Weak signal from the main router. Move the extender closer to the router temporarily and retry. | | Extender not showing in app | Reset the device. Press and hold the reset button (on the side/bottom) for 5-10 seconds until the LED flashes orange rapidly. Re-add it to the app. | | App says "Device not supported" | Ensure you are using Xiaomi Home , not the old "Mi Wi-Fi" app (which is discontinued for this device). |