If Windows cannot find the driver, you need to install the .
| Problem | Solution | |--------|----------| | | Disable Secure Boot temporarily (BIOS). Use the manufacturer’s driver cleaner tool, then reinstall. | | Software says “No dongle” | Plug into USB 2.0 port (not 3.0). Avoid USB hubs. | | Dongle LED not blinking | Try another PC to see if dongle is dead. If yes, contact support for replacement. | | Conflict with other USB security keys | Install “Multi-key driver” or “HID driver merge” from the vendor. | mkey dongle setup