If you cannot log in, do not create a new account. Multiple accounts for the same person lead to license conflicts. Follow this recovery process:
If you have a perpetual license and no internet access, you can skip the login. However, you will lose access to cloud-based termbases (Trados Live Terminology) and machine translation providers. Sdl Trados Login
Inside the desktop app, if the "Cloud" icon is grayed out, try signing out of the software (Help tab > Sign Out) and signing back in to refresh the connection. Security Best Practices If you cannot log in, do not create a new account
If you have forgotten your password, use the "Forgot Password" link immediately. After three failed attempts, the system may temporarily lock your IP address for security reasons. Logging into Trados Live (Cloud Capabilities) However, you will lose access to cloud-based termbases
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